FAQs

You can view our FAQs below. If you have a question that is not covered please contact us.

Ordering a DNA test

What type of sample do I need to send?

swab-kit

 

Our Canine DNA tests and profiling  are carried out using non invasive mouth swabs to obtain samples.

A sampling kit will be sent to you when you order, this will contain all you need to supply a sample for testing.

We can only accept swabs issued by the Animal Health Trust Genetic Services department – they are easily identifiable by our logo on the packaging.

Please do not send other swabs which may not be accepted and will delay testing

Our cat PKD test requires 1ml of EDTA blood to be supplied.

 

Why can’t I order parentage testing online

The Animal Health Trust DNA testing service offers parentage testing for dogs.

This cannot currently be ordered online, due to the additional information required to perform this analysis in full.

If you are interested in parentage analysis please click below.

Parentage analysis details

What do I do if I have ordered a test I no longer want?

If you no longer wish to use an ordered test, please contact our customer services team who will arrange for any required refund.

Please note that once a swab kit has been sent out postage is non refundable. See terms and conditions for full details.

 

 

 

How long will my results take to come through?

We understand how important the health of your dogs is to you.

With this in mind we aim to get results back to you with in 2 weeks of receiving the sample in our lab.

Please always allow 2-3 days from posting to us receiving the samples, when posted in the UK. Longer if the samples are sent from outside the UK.

All results are reported as soon as they are ready and have been through our QC processes.

It has been more than 2 weeks since I sent my samples back?

On occasion results can take longer than 2 weeks.

All of our samples and results go through a number of Quality Control processes to ensure we are offering you the best and most reliable service possible.

No result is issued if these processes are not satisfied. This means that we may need to repeat the analysis, this is why we ask for 2 swabs.

These repeats are performed at no additional cost to yourself, but may mean a result take a day or 2 longer.

 

How much does it cost?

The price for each tested is listed on our webshop.

The price for different tests can vary, this is due to the different technical methods involved in the analysis.

We aim to price our tests competitively, with any surplus being re-invested into our comprehensive research programme into animal disease and welfare.

By Buying from the Animal Health Trust DNA testing service, you are helping to support further research in to inherited diseases in dogs.

More information on our current research and how you could help can be found on the Animal health trust main website.

 

Is there a minimum age my dogs can be tested?

It is recommended that the pups are at least 4 weeks old and weaned before taking the swab.

Ideally the pups should not have eaten for 2 hours before the swab is taken and have there mouths rinsed with water.

If there are several puppies in a litter and being tested, it is preferable to keep the pups apart while taking the swabs.

The swab sampling kits are stable at room temperature so can be ordered when the pups are younger, ready for use once weaned.

 

Which tests are available for my breed?

All our tests, excluding parentage analysis, are available to order through out website. To locate the tests for your breed click the “order now” button on the home page.button-2

Then select the first letter of your breed name. This will then show you a list of all the tests available for your breed.

Please note that breeds are under the first letter of there full title e.g. Minature daschunds can be found under “M”.

What is my breed is not listed?

We apologise if your breed does not appear on our list.

If you breed is not listed, this means that we have no specific disease tests available. We can still provide profile/parentage analysis. If you wish us to add your breed please contact us and we will do this for you.