How long will my results take to come through?
We understand how important the health of your dogs is to you.
With this in mind we aim to get results back to you with in 2 weeks of receiving the sample in our lab.
Please always allow 2-3 days from posting to us receiving the samples, when posted in the UK. Longer if the samples are sent from outside the UK.
All results are reported as soon as they are ready and have been through our QC processes.
It has been more than 2 weeks since I sent my samples back?
On occasion results can take longer than 2 weeks.
All of our samples and results go through a number of Quality Control processes to ensure we are offering you the best and most reliable service possible.
No result is issued if these processes are not satisfied. This means that we may need to repeat the analysis, this is why we ask for 2 swabs.
These repeats are performed at no additional cost to yourself, but may mean a result take a day or 2 longer.
Posted in: Ordering process