I have been asked to send another set of samples, why?
If we have requested additional swabs from you, we require these to be able to completed the analysis in full for you.
Our tests are covered by a set of QC procedures that ensure that you can be confident in the results you receive. If at any point a sample fails to meet the requirements of these processes we may request an additional sample from you.
Some reasons for requesting another sample include: Physical damage in the post, insufficient DNA recovered during processing.
If we require an additional sample we will contacted you, giving you information on why a repeat sample is needed and sending a new sampling kit.
The additional swabs are supplied and processed at no extra cost to you.
Posted in: Ordering process