How do I update my dogs details once I have placed an order?
Tests can be order with the dogs pet name and date of birth as a minimum.
If you wish to add further details after ordering such as chip number or registered name this can be done 1 of 2 ways.
1. If you have not returned your swabs kit, you can add this information to the order form manually. We request that these annotations are signed and dated.
2. If the kit has been returned to us already. Please email firstname.lastname@example.org from the email address logged on your account and request the changes. Please note the more information you can give us about the order you wish to change the quicker we can get these made.
If you are wishing to change ownership of a dog, or have the results sent to a third party this should be done via email.
Posted in: Ordering process