WHO WE ARE
We are the Animal Health Trust , a Registered Charity (Registered Charity No: 209642). Our registered address is Animal Health Trust, Lanwades Park, Kentford, Newmarket, Suffolk, CB8 7UU.
We have appointed a Data Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Manager by email at firstname.lastname@example.org
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site or in person or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter details on our site (for example, via our “Contact Us” function), requesting our services or newsletters or if you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial , credit card information and details about your animal and insurance details. The data provided by you is used to provide the requested service to you.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
When you have expressed an interest in the Animal Health Trust
This section applies if you have opted in to receive marketing communications from us, or have previously expressed an interest in AHT and not opted out.
We will handle your personal information (such as your name, email address, postal address, telephone number and sector preferences) to provide you with marketing communications in line with any preferences you have told us about.
When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes.
If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of the Animal Health Trust
Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You can also unsubscribe from marketing by sending an email to email@example.com
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
where applicable, to send statements and invoices to you, and collect payments from you;
to send you general (non-marketing) commercial communications;
to send you email notifications which you have specifically requested;
to send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology. You can inform us at any time if you no longer require marketing communications by sending an email to firstname.lastname@example.org to deal with enquiries and complaints made by or about you relating to our site.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site and your browsing experience by ensuring that the content is presented in the most effective manner for you and for your computer;
to enable your use of the services available on our site;
as part of our efforts to keep our site safe and secure; and
to provide third parties with statistical information about our users. This information will not be used to identify any individual user.
Data we receive from other sources. We will sometime combine data we receive from your with data received from other sources (such as your referring veterinary practice or insurance company). We process this data for the performance of the contract between us in order to provide the service you have requested.
Legal Basis for processing your personal data
We process your personal data in order to fulfil the contract between and provide the service you have requested.
We may process your data after obtaining your consent to do so in order to send you marketing communications
On occasion we rely upon a legitimate interest to process your personal data in order to keep you informed about the work of the Animal Health Trust (e.g. CPD courses, AHT news or relevant changes or developments at the AHT ). When we do this we give careful consideration to your rights and interests to ensure we do not infringe upon your rights and freedoms.
How long do we retain your data for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements or to promote animal welfare.
To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where you have given your consent we may use your data for research. In some circumstances we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Disclosure of your information
We may share your information with selected third parties including:
Business partners, referring veterinary practices, your insurance company, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We do not sell client data for marketing purposes, but may share it with other professional organisations with which we arrange marketing or other promotional events.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If the Animal Health Trust or substantially all of its assets are acquired by a third party, then personal data held by it about its customers will be one of the transferred assets.
You further acknowledge that any emails sent to an Animal Health Trust owned email address may be subject to monitoring, either by us, or by a third party service provider engaged by us to provide email services.
Where we store your personal data
In providing services to you, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“).
Whenever we transfer your personal information outside of the EEA, we ensure it is protected by making sure at least one of the following safeguards is in place:
by transferring your personal information to a country that has been deemed to provide an adequate level of protection by the European Commission;
by using specific contracts approved by the European Commission which give your personal information the same protection it has
- where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
Under the GDPR, you have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
Your right of access can be exercised in accordance with the GDPR. You will not have to pay a fee to access your personal data (or to exercise any of the other rights listed above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Please contact our Data Manager by email at email@example.com should you wish to request access to such information or if you have any queries or concerns about our use of any personal data relating to you. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.